The FAQs listed below were created by Coastal Baby Rentals after listening to all our customer feedback. Please call or email with additional questions if you do not see yours below.
As parents who travel frequently to see both sides of our own families, we wanted to create a company that offers the absolute best equipment on the market today for families traveling. Coastal Baby Rentals provides everything we wanted for our own family while away from home, with a focus on excellent products, high ethical standards and excellent customer service. We provide the same brands of baby and toddler equipment for rentals that we use at home with our own children, and truly want to make your stay as care-free as possible. As parents, when we travel with our 3 children, we always look for a baby equipment rental company that focuses *solely* on offering baby equipment, which helps ease our minds that they are parents like us, and not just another business.
We are not currently running any promotion for 2018 season based on the past season’s stats but for multiple weeks, please inquire within for discount. Thank you!
We deliver our premium baby equipment rental products to all towns within Palm Beach County, Florida. Here’s a full list. If you don’t see your town, just call or email and ask if we can deliver to you – we will do whatever we can to accommodate your request.
West Palm Beach, FL
Palm Beach, FL
Lake Worth, FL
Boynton Beach, FL
Delray Beach, FL
Boca Raton, FL
Deerfield Beach, FL
Coastal Baby Rentals tries to make this process as easy for you as possible. Our delivery and pick up costs $15 where we drop off your crib and ultra-pedic mattress or other rental equipment at your location between 1-6pm on your arrival day, and you are responsible for set up (watch the video tutorial of the easy folding system for the cribs) and bringing everything back out to the porch before your departure. Our premium service costs $30 which includes delivery, set up and pick up of all rental equipment, meaning we help to set up the crib for you if you need help at the discretion of our delivery team time allowance. Everything must be back out to the porch before your departure as well for this service.
We charge a standard flat rate delivery/pick up fee of $15 to most towns for one order regardless of multiple items. Premium delivery fee of $30- premium consists of us coming in and personally setting up your equipment upon your presence and our availability. We no longer schedule for this in advance, we do this as time allows for us and if the guest(s) is available upon our arrival.
Combined shipping is not allowed for multiple orders to one location due to costs involved around each order. Our guests are suggested to combine the items in one order if only one shipping charge is preferred. Thank you for your cooperation.
Linens are not available currently, only by request if available.
We accept Visa, MasterCard, American Express, Discover, cash or check for your convenience. Starting May of 2018, we are accepting Canada cards as well.
Yes, we do! Give the gift of convenience for your loved ones – this is a very popular and unique gift for your friends or family members who travel.
Yes, we want to make your trip as hassle-free as possible and have been called “Coastal Baby Rentals Concierge” by some of our customers. Do you need diapers, wipes, bottles or baby food? These items and others can be purchased for you, and we deliver them along with your equipment. Everything you need can be waiting for you upon your arrival.
The minimum days require is 3 nights / 4 days and $50 is a minimum requirement amount as well before shipping and tax.
To ensure availability, we suggest you place your order as soon as your travel plans are confirmed. We do understand that sometimes plans can not be made until the last minute so we will do our best to accommodate your schedule and needs.
All our premium baby and toddler rental equipment has been purchased new by Coastal Baby Rentals. We are meticulous in maintaining our products, which are thoroughly sanitized and checked for wear and tear after each and every rental. When any damage or wear is noted, we immediately replace the product. Our gently used equipment is always donated to Operation Wishing Baby Well, and distributed by the Yoga and U Foundation to families in need in our local community.
We always use non-toxic and environmentally friendly cleaning products to maintain ultra-clean, hygienic, and health-conscious equipment for your children. All our products are thoroughly and meticulously cleaned after each and every use, and we always ask ourselves “Would I want my own child to use this product?” before we deliver it to you.
Cancellation outside of 7 days will be refunded minus payment service fee (see below). Orders canceled after that time period will be charged 50% of ordering costs. Orders canceled on the same day of delivery will be fully charged and 50% of the delivery fee will also be charged to cover the preparation of the equipment for delivery.
>7 days cancellation: 100% minus payment fee - 2% (all cards except AMEX) or 2.65% (AMEX) is refunded
Same day cancellation: $7.50 is refunded (50% of shipping for pick up fee)
Payment service fees: You payments are charged in full upon your order with our new payment system starting 2018. If refunds are to be made, 2% of your total will be deducted for all types of cards except AMEX which is 2.65% deduction fee.
From the day Coastal Baby Rentals opened it’s doors, we have been a leader and innovator in our industry – not just with our business, but with our involvement in our local community at the Shore and now at South FL as well with the help of our manager Lisa Hawk. Mark & Samantha Ignatowicz, owners and operators of Coastal Baby Rentals, have partnerships with several local non-profit, family-focused organizations. We also work with international orphanage organization(s) donating most of our dicontinued products. We are always thinking about additional ways we can help with charities and local communities, and are excited to partner with new organizations – if you are interested in discussing ways we can give back together, do not hesitate to call Samantha directly at 561.866.8861!
We are not authorized to install car seats. Manuals are available for all of our products, upon request. We also recommend that you visit our local fire stations and arrange their help with installation. You may also try the Child Passenger Safety Contacts.
YES! Our full-size rental cribs are a wonderful choice to keep your baby or child happy in bed when away from home! They are JPMA certified full-size cribs with a unique folding design, allowing easier transportation and set up than the full-size crib you have at home. The dimensions of our full size cribs when assembled are: 54″ x 31″ x 46″. Our full-size cribs also come with 6″ thick ultra-pedic crib mattresses, a rental feature our customers rave about. Just read our testimonials and see! We meticulously maintain our equipment and know you won’t be disappointed when renting your crib and other equipment from us.
We discovered these wonderful crib mattresses as becoming parents first, before Coastal Baby Rentals. All our children slept so well on these ultra-pedic crib mattresses we knew we had to use the same kind for our business. If you have ever rented other cribs before, the mattress typically leaves something to be desired (we had one fold in half when renting in Florida!) so we wanted to offer something much better. This 6″ mattress can be used on either side, so for an infant there is a completely flat/firm side, or flip it over and the other side offers a little more softness, depending on desired firmness and support. Rest easy knowing this mattress is constructed with quality materials and workmanship in the USA. The Fire Blocker Mattress Cover is triple reinforced, Non allergenic, antibacterial and is 100% Washable, (with Mild Soap and Water). Our customers love them!
Unfortunately sometimes this happens and an order doesn't get placed. Please make sure you use the correct billing address and phone number, our payment system is very sensitive for your safety. PO Box address as billing address is NOT acceptable. Please try again using correct information. If an error repeats, please call us. If you do NOT receive an invoice from us that means the order didn't come through to us. Thank you!
We do NOT allow customers to do their own pickup and drop off. We offer only our own delivery & pick up services at this time. There are exceptions in the case when your location moves from one location to another during your vacation, inquire within for this type of situation. Thank you!
CBR checks all the return items upon pickup and also double check everything before delivery and rarely happens with replacement during the rental period. However, sometimes we all are human and errors can happen plus something may have damanged during transportation or accidents durig your stay. In cases as such, we will replace within 24 hours of notification depending on inventory. We will do our utmost to be as quickly as we can to replace.
To make it easier for all guests we are offering a daily rate with 4 days/3 nights minimum requirement, weekly rate is calculated by using daily rate and there is no discount at this moment. Rentals 3 weeks or more please inquire within for discounted rates. Thank you.
We deliver during day time and if needed in the evenings. We try to answer the calls and emails as late and as early as possible around the clock except sleeping hours. If you need anything urgent, email would be the best to reach us along with texting our number. Hope this helps!
Yes. But not all orders are guaranteed to be fulfilled due to inventory and if we can, there will be an expedited fee of $25 involved with the order with short notice less than 24 hours.